Volvo's quality follow-up procedures have identified a potential safety concern with a number of Volvos (Model Year 2019 to 2020) fitted with the IntelliSafe driver support system. This page will explain the issue and provide full details on the action that you need to take.
What is the issue?
Due to a software issue, the Automatic Emergency Brake System, a function of the IntelliSafe system, may not always engage which could increase the risk of a collision.
The standard braking system is not affected by this software issue.
Once your vehicle is received by a Volvo retailer, they will install updated software which will correct this issue.
*Please be assured that the standard braking system of your vehicle remains fully functional, however, you should be aware that the Automatic Brake system may not function in the event of a collision, and you should take particular care whilst driving your vehicle until this important software has been carried out.*
Possible instances where the IntelliSafe system may not function include auto-brake against a stationary object, auto-brake for pedestrians and bicycles (both stationary and moving) and reduced function of the collision warning at low speed and of the brake gain in low speeds for stationary vehicles.
What should you do now?
We are currently closed or operating very limited workshop services due to COVID-19, as the health and safety of our customers, and the team is our highest priority. We are therefore aware that it may not be possible to book your vehicle in as soon as you would like.
On the day of the appointment, it is very important that you present the main key fob for your car, rather than the Lifestyle key before the software upgrade is carried out. The software upgrade will, of course, be carried out free of charge.
If you have any questions
If you have any questions regarding this recall please contact the Volvo Customer Relations Team on 01628 422522 (9 am – 5 pm weekdays) and quote the manufacturer reference number detailed at the top of this page.
Your safety and continued satisfaction with your Volvo is very important to us. We apologise for any inconvenience this may cause and appreciate your co-operation in arranging to have this important software download completed as quickly as possible.